Teradata

It’s an all too common occurrence across the communications industry: significant revenue losses when switching systems, and back-office systems fail to record and process calls. Myriad reasons for this transgression include inadequate technology for processing huge volumes of data, ever-changing business rules, out-of-date reference files, and network configuration errors. 

The reasons vary but the result is the same – companies just like yours simply cannot capture all the revenue from usage transactions within their systems and processes. That’s where Teradata Corporation can help. 

Our Usage-Based Analysis for Revenue Assurance provides you with an end-to-end view of every customer transaction, so you know you’re capturing all the calls you should be billing to your customers. It’s a solution that gives you faster access to detailed data so you can quickly resolve billing disputes. And it’s a solution that provides you with a single repository for correlated signaling and switching data at a call detail record level.

Remember, every time customers use a telephone or a handheld wireless device to send an SMS message or download music, ring-tones or photos, they’ve created a transaction with your business. Each of these transactions is important because subscribers reveal much about themselves every time they use one of your products or services. And it’s vital information you can use to better understand how your enterprise is performing.

Usage-based analysis is exactly what the name implies: analysis conducted using data attributes contained in the subscriber- initiated usage transaction event, and applying those attributes to the business problem analysis. Simply, it’s analysis that lets you know if your network is telling you the truth.

Teradata’s Usage-Based Analysis for Revenue Assurance brings usage event data from the signaling stream, switching/ network elements and business support systems together on a common platform. It lets you perform detailed revenue assurance analysis across the lifecycle of the customer transaction to ensure the transaction gets captured and turned into bottom-line revenue. For example, a reconciliation of usage event data from the signaling stream with usage event data from the switching platform forms a foundation for revenue assurance by showing whether calls occurring on the network are actually being recorded for billing purposes.

There’s more. You can find errors or outages throughout your networks and take faster corrective action. You can see where transactions may be falling out of your processes and quickly repair your operational and back-office systems. And you can use information about how services are used to better understand your trading partners and minimize the price for providing services.

But you can only make these types of analysis by extracting and analyzing at key control points. That means you need an end-to-end or lifecycle view of a subscriber’s usage transaction. Without that insight, you’re forced to manage your business within silos – without any real business intelligence or solid understanding of your customer transactions.

Finding the right answers to revenue assurance questions requires access to detailed, enterprise-wide data. And because an enterprise data warehouse platform based on Teradata technology can store many months worth of subscriber usage transactions, you can perform deep analysis using detailed data from your customers’ transactions. 

Teradata provides the ideal platform for consolidating and analyzing usage event data from across your various usage processing sub-systems. Using the power of Teradata solutions for loading and analyzing data, you can bring together all your disparate usage event data to provide views of usage transactions that cut across the typical back-office system architecture.

We’ve also taken advantage of the newest applications available today through our strategic partners. We’ve ported several of these applications to the Teradata environment to leverage our processing power and provide an end-to-end revenue assurance capability that includes data sourcing, data analysis, and workflow management.

A Teradata solution not only builds an end-to-end view of subscriber usage transactions, it analyzes data with the latest integrated tools. That offers your revenue assurance analysts greater and more timely insight into usage data. And that means you have a platform for performing root-cause analysis using detailed data, a platform that moves you to faster analysis and problem resolution – and toward recovering leaked revenue sooner.

So gone are the days of having customer transactions without knowledge or visibility. Today’s tools and methods – provided by Teradata and our partners – ensure that all your customer transactions are captured, processed, billed, collected, and reported – just as you expect them to be.

To learn more about how Teradata and our Usage-Based Analysis can help you capture more of your revenue stream, contact your Teradata representative.